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Conducting Emotionally Difficult Conversations

August 31, 2017 @ 9:30 am - 10:30 am

| $200

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Emotionally difficult or painful conversations are very common in health care.  Consequently, it is quite remarkable that health care training programs do not spend more time teaching future health professionals the kinds of emotional and relational skills that are often required in these kinds of patient-provider interactions.

This presentation will discuss the architecture of the painful conversation by examining 1) its effect on the professional’s sense of self and especially his or her need to preserve self-esteem, 2) the critical role of feelings and emotions, and 3) the nature and value of empathy.  The latter half of the presentation will consist of various strategic and practical recommendations so that emotionally challenging conversations might be conducted artfully, especially with “difficult” or “impossible” patients.

Learning Objectives
At the conclusion of this session, the participants will be able to:

  1. Give examples of strategic and practical recommendations for dealing with difficult conversations.
  2. Explain how an ability to control one’s feelings can influence the success or failure of an emotionally difficult conversation.
  3. List a number of empathic responses that are useful in conducting difficult conversations.

This webinar is in association with the Georgia Hospital Association.



August 31, 2017
9:30 am - 10:30 am
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