National Association of Health Services Executives


Wednesday, October 16, 2019

4 – 5:30 pm
Leadership Summit/ACHE Poster Session
Open to all registrants

THA Member Reception to Meet New President and CEO Wendy Long, M.D.
Open to all registrants

Dinner on your own



Thursday, October 17, 2019

7 – 9 am
Beverage Refreshment Break and Visit with Sponsors

8 – 10 am
THA Opening General Assembly
Open to all registrants

The Crossroads of Health Care Value and Human Values
Lucy Kalanithi, M.D.

Internist & Faculty Member at Stanford School of Medicine

Blake Farmer (Moderator)
Senior Healthcare Journalist and National Correspondent
Nashville Public Radio

10:30 – 11:30 am
THA Education Session
Open to all registrants

The 4 Disciplines of Executing Strategy in Healthcare
Chris McChesney

Global Practice Leader of Execution for Franklin Covey 

11:30 am – 1 pm
NAHSE Luncheon and Panel Discussion
(lunch included in registration)

Disruptive Innovation
Learn how technology is causing disruptive innovation within healthcare to enhance the consumer experience.

Erica Plybeah (Moderator)

Marcus Shaw
The Co-Lab

Crile Crisler
Senior Director of Integrated Operations Center, Telehealth and Patient Transportation
Methodist Le Bonheur Healthcare

Allie Alvarez
Director of the Center for Innovation
Regional One Health

3 – 4:15 pm
THA Education Session
Open to all registrants

Lying to Myself
Ryan Leaf
Program Ambassador, Transcend Recovery Community
Former NFL Quarterback and Behavioral Health Advocate

4:30 – 6 pm
Reception Honoring Retiring President and CEO Craig Becker
Open to all registrants

Dinner on your own



Friday, October 18, 2019

ACHE/NAHSE Better Together Breakfast  New Collaboration This Year!
Sponsored by ACHE with proceeds to benefit NAHSE
Special event pre-registration required

7:45 am
Opening Remarks and Breakfast

8 – 8:30 am
Keynote Address

ACHE College Update
Heather Rohan, FACHE
2019 ACHE Chairman and President
HCA TriStar Health

Heather Rohan will highlight key ACHE strategies and initiatives and provide insight into current programs, products and services.

8:30 – 9 am
ACHE Awards presented by
Charlotte Burns, FACHE
State of Tennessee ACHE Regent

9 – 10 am
Diversity and Inclusion
Panel Discussion


Joy Calloway, MHSA, MBA
Executive Director,  NAHSE

Tom Ozburn, FACHE
Market President,
Parkridge Health System

Sherri Neal
VP Cultural Development
& Inclusion,
HCA Healthcare

Audrey Gregory, PhD.
Market CEO,
St. Francis Hospital

Craig Becker, FACHE
President & CEO,
Tennessee Hospital

The communities for which healthcare organizations operate are rapidly diversifying. Not only do they provide care for a diverse community of patients and families, but their workforce is also growing more diverse. This diversity is exhibited in a number of ways, including nationality, race, religion, socioeconomic status, language, age, sexual orientation and physical ability.

The business implications and imperatives healthcare organizations face concerning diversity and inclusion are immense. Diverse communities will demand different care needs, improved quality, new or modified operational processes and services, strategic planning for a diverse patient demographic and continuum of care.

It is incumbent on healthcare organizations and their leaders to both understand and embrace the needs of diverse populations. Their ability to respond to the needs and preferences of a broader customer base will be critical to their financial and operational survival.

10:30 – 11:45 am
THA Education Session
Open to all registrants

When Good Isn’t Good Enough: How Unconscious Bias Harms Patients . . .  Despite Our Good Intentions
Gloria Goins
Former Chief Diversity & Inclusion Officer
Bon Secours Health System

12 – 1:15 pm
NAHSE Luncheon and Panel Discussion
(lunch included in registration)

Emerging Leaders Roundtable: Navigating the Career Ladder

Gina Drummonds
Chief Talent Officer
Healthcare Talent Partners

Jonathan Watkins
Broward Health Imperial Point

Sam Lynd
Baptist Memorial Hospital – Memphis

Learn how acclaimed two C-Suite Executives have navigated their career from the classroom to the boardroom.

1:15 – 2:30 pm
NAHSE Career Fair/Networking
Join us in networking with various health care organizations from across the state.